COMMUNICATION BARRIERS IN QUALITY PROCESS: SAKARYA UNIVERSITY SAMPLE

ABSTRACT

Communication has an important role in life and especially in education. Nowadays, lots of people generally use technology for communication. When technology uses in education and other activities, there may be some communication barriers. And also, quality process has an important role in higher education institutes. If a higher education institute tries to pursue a quality management system, some problems may occur in this process. This study aims to reveal the communication problems faced by the teaching staff in quality processes.